Welcome to Sparrow Daughter, your premier destination for high-quality bird houses, feeders, and bird products. We are committed to providing you with an exceptional shopping experience, including reliable and efficient shipping services. Please take a moment to review our Shipping Policy to understand how we handle the delivery of your orders.
Order Processing Time: Once you place an order with Sparrow Daughter, our team works diligently to process and prepare your items for shipment. Orders are typically processed within 1-2 business days, excluding weekends and holidays. During peak seasons or promotional periods, processing times may be slightly longer, but we strive to ensure your order is dispatched as swiftly as possible.
Shipping Methods: We partner with trusted shipping carriers to deliver your packages safely and on time. Our standard shipping method is via ground delivery, which may take 3-7 business days for domestic orders, depending on your location. Expedited shipping options, such as overnight or 2-day delivery, are available for those who require faster shipping times. Please note that additional fees may apply for expedited shipping.
Shipping Rates: Shipping rates are calculated based on the weight of your order and your chosen shipping method. You can view the shipping costs for your order during the checkout process before finalizing your purchase. We strive to offer competitive shipping rates to ensure you receive the best value for your money.
International Shipping: At this time, Sparrow Daughter primarily ships within the United States. However, we are working to expand our international shipping options to serve customers around the globe. Please stay tuned for updates on international shipping availability.
Order Tracking: Once your order has been processed and shipped, you will receive a shipping confirmation email containing a tracking number. This tracking number allows you to monitor the status of your delivery and estimate the expected arrival date. You can also track your order directly on our website by logging into your account.
Shipping Addresses: Please ensure that your shipping address is accurate and complete to avoid any delays or issues with delivery. We are not responsible for packages that are undeliverable due to incorrect addresses provided by the customer. If you need to make changes to your shipping address after placing an order, please contact our customer service team as soon as possible for assistance.
Shipping Delays: While we strive to deliver your orders in a timely manner, please be aware that occasional shipping delays may occur due to factors beyond our control, such as weather conditions, natural disasters, or disruptions in transportation services. In the event of a significant delay, we will do our best to notify you promptly and provide updates on the status of your shipment.
Damaged or Lost Packages: In the rare event that your package is damaged or lost during transit, please contact us immediately so that we can assist you in resolving the issue. We may require additional information from you, such as photographs of the damaged package or a description of the missing items, to facilitate the claims process with the shipping carrier.
Contact Us: If you have any questions or concerns regarding our Shipping Policy, please don’t hesitate to reach out to our friendly customer service team. You can contact us via email at [email protected] or by phone at 1-800-555-BIRD. We are here to help and ensure that your shopping experience with Sparrow Daughter is nothing short of delightful.
Thank you for choosing Sparrow Daughter for all your bird house, feeder, and bird product needs. Happy birdwatching!